Returns and Refund Policy
Return and Refund Policy
Thank you for shopping with us. We strive to provide you with high-quality products and exceptional service. Please read our Return and Refund Policy carefully to understand our practices regarding returns and refunds for your orders.
1. Returns and Refunds
a. We understand that there might be circumstances where you may need to request a return or refund for an item purchased from us.
b. Due to the structure of our service, returns are not to be mailed back to us. Instead, we'll guide you through the return process after you contact us on Telegram @ntuttimesupport.
c. Returns are subject to approval and are generally considered under the following circumstances:
- Incorrect item delivered
- Damaged or defective items
- Items past their expiration date
2. Contact Us
a. If you need to request a return or refund, please contact us via Telegram @ntuttimesupport within 24 hours of receiving your order.
b. Please provide your order number, details of the issue, and any relevant photos to help us assess the situation promptly.
c. Our customer support team will review your request and provide you with instructions on how to proceed.
3. Approval Process
a. Once you've contacted us with your request, our team will assess your case and determine whether a return or refund is appropriate.
b. We reserve the right to request additional information or evidence to support your request.
c. If your return request is approved, we will provide you with instructions on how to proceed.
4. Refund Process
a. Refunds will be processed using the same payment method used for the original purchase.
b. Depending on your payment method and financial institution, it may take up to 10 business days for the refund to reflect in your account.
5. Exclusions
a. Returns and refunds are not typically offered for reasons such as change of mind, taste preferences, or misuse of the product.
b. We do not accept returns for opened or partially consumed products unless they are proven to have expired at the time of delivery.
6. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please feel free to contact us on Telegram @ntuttimesupport or email us at